Wheel Out Verification Problem
Account verification may sometimes remain pending, fail, or request additional information. The exact reason can depend on the information submitted and the requirements shown by the platform.
Common Verification Problems
- Verification remains pending.
- Uploaded document is rejected.
- Document image is blurry or incomplete.
- Account information does not match the submitted document.
- Additional verification is requested.
- Verification page does not load properly.
Check Your Account Information
Review the personal information entered in your account. Make sure the information is accurate and consistent with the genuine documents being submitted.
Check Your Document
- Use a valid document accepted by the platform.
- Make sure the complete document is visible.
- Use a clear and readable image.
- Avoid glare and excessive darkness.
- Follow the displayed file type and size requirements.
Verification Still Pending
If your verification has already been submitted and is under review, avoid repeatedly submitting different documents unless the platform specifically requests another submission.
Verification Page Not Working
- Refresh the page.
- Check your internet connection.
- Clear browser cache.
- Try another current browser.
- Try another device if available.
When to Contact Support
If the problem continues after checking your information and documents, contact the relevant platform through its available official support channel and explain the exact issue.
Verification Checklist
- ✓ Account details checked
- ✓ Valid document used
- ✓ Document is clear
- ✓ Required information is visible
- ✓ Browser and connection checked
- ✓ Support contacted when necessary
Related Wheel Out Guides
Frequently Asked Questions
Why can verification fail?
Verification may require additional review when submitted information or documents do not meet the displayed requirements.
What if my document is rejected?
Read the reason provided and follow the platform's instructions for any permitted resubmission.
Can I submit someone else's document?
No. Use genuine information and documents belonging to the account holder.