Stake Verification Problem

Verification Troubleshooting Steps

1. Check the platform's current verification requirements before uploading documents.
2. Make sure the name and other details submitted for verification match your account information.
3. Use clear, readable and valid documents that meet the stated requirements.
4. Make sure document images are complete and not cropped or obscured.
5. Check that the uploaded file type and size meet the platform's requirements.
6. If verification fails, carefully review the reason shown by the platform before submitting again.
7. Do not edit or manipulate identity documents.
8. If the automated verification process cannot resolve the issue, contact official support.