Stake Deposit Problem

Deposit Troubleshooting Steps

1. Check that you selected the correct payment method available to your account and region.
2. Confirm that the payment details were entered correctly before submitting a transaction.
3. Check your bank or payment-provider statement to determine whether the transaction was actually completed.
4. If the transaction is pending, allow the payment provider's processing period before repeating it.
5. Avoid submitting repeated transactions while an earlier transaction is still processing.
6. Check whether your account requires verification before using a particular payment method.
7. Save the transaction ID, date, amount and payment reference if support needs to investigate.
8. If funds were debited but not credited, contact the platform's official support and your payment provider as appropriate.