LuckyStar Verification Problem

Check Account Information

• Check your registered account information.
• Check spelling of personal details.
• Make sure required information is complete.
• Check whether any account notification is displayed.

Check Required Documents

If documents are requested, make sure they are clear and readable.

• Document image should be clear.
• Important information should be visible.
• Document should not be unnecessarily blurry.
• Information should match the account details.

Rejected Verification Document

If a document has been rejected, carefully read the reason shown by the platform.

• Check document quality.
• Check whether all required information is visible.
• Check account details.
• Follow any resubmission instructions.

Verification Pending

If verification is still pending, check the current status and whether additional information has been requested.

• Check verification status.
• Check account notifications.
• Check email for verification updates.
• Avoid duplicate verification requests.

Browser or Device Problem

• Refresh the verification page.
• Clear browser cache and cookies.
• Update your browser.
• Try another supported browser.
• Try another device.
• Check your internet connection.

Verification Page Not Loading

If the verification page does not load correctly, basic technical troubleshooting may help.

1. Check internet connection.
2. Refresh the page.
3. Clear cache and cookies.
4. Try private/incognito mode.
5. Try another browser.
6. Try another device.

Repeated Verification Failure

If verification continues to fail, avoid repeatedly submitting the same information without checking the error or rejection reason.

• Save the exact error message.
• Check the rejection reason.
• Review account information.
• Review document quality.
• Contact official support when necessary.

Verification Problem Checklist

Related LuckyStar Guides

Frequently Asked Questions