TROUBLESHOOTING GUIDE

BC.Game Verification Problem

General troubleshooting information for identity, document and account verification issues.

BC.Game Verification – Basic Checks

Check the exact verification message shown in your account.
Make sure the information submitted matches your account information.
Use clear and readable documents when documentation is requested.
Make sure images are not cropped, blurred or obscured.
Check whether additional documents or information have been requested.
Do not edit or manipulate identity documents.
If verification remains pending or rejected, use the official support process to ask for the account-specific reason.

Privacy reminder: Identity documents contain sensitive personal information. Upload them only through a verified official process.